Privacy Policy

Last updated: August 20, 2025

1. Scope

This Privacy Policy explains how Jonojé, a bed and breakfast located at Kanunnik Duclosstraat 1, Bruges, Belgium, processes personal data. It applies to users, (international) guests, website visitors, and anyone who uses our services. The processing of personal data complies with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679).

2. Data Controller

Jonojé is the controller responsible for processing personal data as described in this policy.

3. Data We Collect

3.1. Personal Data Provided by You

We may collect, process, and store the following personal data:

Identifying Information: First and last name, address, nationality, email address, and phone number.
Financial Information: Payment details (such as credit card information, IBAN, or other billing-related data).
Legally Required Information: Identity card or passport (if applicable), date of birth, and nationality, where required under legal obligations (e.g. guest registration).
Voluntarily Provided Information: Additional information you provide, such as dietary preferences or special requests.

3.2. Automatically Collected Data

When you visit our website, we may automatically collect (through cookies or similar technologies):

Information about your website usage (visited pages, duration, clicks).
Technical information, such as your IP address, browser type, operating system, and technologies used to access the site.

4. Purpose of Processing

We process personal data for the following purposes, based on various legal grounds:

To provide our services: For reservations, communication, and your stay at Jonojé. (Legal basis: performance of the contract.)
Legal obligations: To comply with statutory requirements, such as guest registration laws. (Legal basis: compliance with legal obligations.)
Website management: To ensure the technical functionality and security of our website. (Legal basis: legitimate interest.)
Direct marketing: To keep you informed about offers, services, or events based on your consent. You can withdraw your consent at any time by unsubscribing.
Customer service: To respond to questions or handle special requests. (Legal basis: performance of the contract or consent.)

5. Third Parties and Data Sharing

We do not share your personal data with third parties unless:

It is necessary for the provision of our services (e.g., payment processors).
We are legally required to do so (e.g., by authorities).
You have explicitly given consent.

We ensure that third-party processors comply with data protection laws by entering into data processing agreements in line with Article 28 GDPR.

6. Data Protection and Retention

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, modification, or disclosure. Measures include:

Encryption: Sensitive data, such as payment information, is encrypted during storage and transmission.
Access Control: Data access is restricted to authorized personnel only.
Security Checks: Regular reviews of our security practices.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, considering legal retention periods.

7. Your Rights

You have the following rights regarding your personal data:

Right of Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to legal obligations.
Right to Restriction: Request a restriction of data processing.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing for direct marketing or legitimate interests.

To exercise your rights, contact us at info@jonoje.be. We may require proof of identity to verify your request.

8. Complaints

If you believe your data is being processed unlawfully, you have the right to lodge a complaint with the Data Protection Authority:
Address: Rue de la Presse 35, 1000 Brussels
Email: contact@apd-gba.be
Website: www.gegevensbeschermingsautoriteit.be

You can also lodge a complaint with your local supervisory authority if you reside outside Belgium.

9. Changes to This Policy

Jonojé reserves the right to amend this Privacy Policy. Updates will be posted on our website. If significant changes are made, we will notify you via email or other appropriate means.

For questions, contact us at:
Email: info@jonoje.be
Address: Kanunnik Duclosstraat 1, Brugge, Belgium
Company details: Hoeven BV, Guido Gezellelaan 36, 8000 Bruges,
VAT: BE0823.847.427